Meridian Assurance
AI Contact Centre · Motor & Medical
Deepgram + ElevenLabs + GPT · Kuala Lumpur
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English or Bahasa Malaysia · Claims & roadside 24/7 · +60 3 2118 0000
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Connection
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Call ID
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Turns
0
STT
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LLM TTFT
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TTS TTFB
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Total
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Language
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Awaiting voice
confidence —
Call State
Intent
unknown
Sentiment
neutral
Trust
anonymous
Resolution
in_progress
Member
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Policy
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Claim
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Then vs Now
Tool Calls
Human Receptionists
Handoff Brief